Terms & Conditions

This purchase is governed by the following standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases over the Internet are primarily regulated by the Norwegian Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Withdrawal Act, and the E-commerce Act, which provide consumers with non-waivable rights. These laws are available at www.lovdata.no. The provisions of this agreement should not be understood as limiting the consumer’s statutory rights but rather as setting out the main rights and obligations of the parties in the transaction.

These terms of sale have been prepared and recommended by the Norwegian Consumer Authority. For a better understanding, see the Consumer Authority’s guide.

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1. The Agreement
   The agreement consists of these terms of sale, information provided in the ordering solution, and any specially agreed terms. In case of any conflict between these sources of information, any specially agreed terms between the parties shall prevail, provided it does not contradict non-waivable legislation.
   The agreement will additionally be supplemented by relevant legal provisions regulating the purchase of goods between businesses and consumers.
    

2. The Parties
   The seller is Karma Tashi Ling buddhistsamfunn, Bjørnåsveien 124 - 1272 Oslo, Norway, post@ktl.no, +47 22 61 28 84, Organisation number: 983 389 740 MVA,  hereafter referred to as “seller/the seller.”
   The buyer is the consumer who places the order, hereafter referred to as “buyer/the buyer.”
    

3. Price
   The stated price for the goods and services is the total amount the buyer must pay. This price includes all taxes and additional costs. Any further costs not disclosed by the seller prior to purchase shall not be borne by the buyer.
    

4. Conclusion of the Agreement
   The agreement becomes binding for both parties when the buyer has submitted the order to the seller.
   
   Nevertheless, the agreement is not binding if there has been a typographical or clerical error in the seller’s offer in the online store’s ordering solution or in the buyer’s order, and the other party realized or should have realized that such an error existed.
    

5. Payment
   The seller may demand payment for the goods from the moment they are dispatched from the seller to the buyer.
   If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the goods are shipped.
   When paying by invoice, the invoice is issued to the buyer upon dispatch of the goods. The payment deadline is stated on the invoice and is at least 14 days from receipt.
   
   Buyers under the age of 18 may not pay by subsequent invoice.
    

6. Delivery
   Delivery occurs when the buyer, or the buyer’s representative, has taken possession of the item.
   
   If the delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer’s order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
    

7. Risk of the Goods
   Risk for the goods passes to the buyer when the buyer, or the buyer’s representative, has received the goods in accordance with Section 6.
    

8. Right of Withdrawal
   Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the goods pursuant to the Right of Withdrawal Act.
   
   The buyer must notify the seller of the use of the right of withdrawal within 14 days from when the withdrawal period begins. All calendar days are included. If the period ends on a Saturday, public holiday, or bank holiday, it is extended to the nearest working day.
   
   The withdrawal period is considered met if notification is sent before its expiration. The buyer bears the burden of proof that the right of withdrawal has been exercised, so the notification should preferably be in writing (withdrawal form, email, or letter).
    

The withdrawal period begins:
– For purchases of individual goods, the withdrawal period runs from the day after the item(s) is/are received.
– If a subscription is sold, or if the agreement involves regular delivery of identical goods, the period runs from the day after the first shipment is received.
– If the purchase consists of multiple deliveries, the period runs from the day after the final delivery is received.
 

The withdrawal period is extended to 12 months after the end of the original period if the seller, before concluding the agreement, does not inform the buyer that a right of withdrawal exists and provide a standardized withdrawal form. The same applies if there is a lack of information regarding the conditions, deadlines, and procedures for exercising the right of withdrawal. If the business provides this information within these 12 months, the withdrawal period still ends 14 days after the day on which the buyer received the information.
 

When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the date notification of withdrawal was given. The buyer bears the direct cost of returning the goods unless otherwise agreed or unless the seller has failed to inform the buyer that the buyer must cover these return costs. The seller cannot impose any fee on the buyer for using the right of withdrawal.
 

The buyer may inspect or test the goods in a responsible manner to determine their nature, characteristics, and functionality without losing the right of withdrawal. If inspection or testing goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.
 

The seller is obligated to refund the purchase amount to the buyer without undue delay and no later than 14 days from when the seller was notified of the buyer’s decision to exercise the right of withdrawal. The seller may withhold the refund until receiving the goods from the buyer or until the buyer has provided documentation that the goods have been returned.
 

1. Delay and Non-Delivery – Buyer’s Rights and Deadline for Notifying Claims
   If the seller does not deliver the goods or delivers them late according to the agreement, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, under the provisions of Chapter 5 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase amount, demand fulfillment, cancel the agreement, and/or claim compensation from the seller.
   
   Claims regarding breaches of contract should be made in writing for evidentiary purposes (for example, email).
    

Fulfillment
The buyer may insist on completing the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle the seller cannot overcome, or if fulfillment would cause the seller an unreasonable disadvantage or expense that is disproportionately large compared to the buyer’s interest in having the seller fulfill. Should the impediment disappear within a reasonable time, the buyer may still demand fulfillment.
The buyer loses the right to demand fulfillment if they wait an unreasonably long time to submit the claim.
 

Cancellation
If the seller does not deliver the goods by the delivery date, the buyer must request the seller to deliver within a reasonable additional period. If the seller does not deliver within this extended period, the buyer may cancel the purchase.

However, the buyer may cancel immediately if the seller refuses to deliver the goods. The same applies if timely delivery was essential to the conclusion of the agreement or if the buyer informed the seller that the delivery date was essential.

If the item is delivered after the additional period set by the consumer or after the delivery date that was essential for the conclusion of the agreement, the buyer must assert any demand for cancellation within a reasonable time after becoming aware of the delivery.
 

Compensation
The buyer may claim compensation for any loss incurred due to the delay. This does not apply if the seller proves that the delay is due to an obstacle beyond the seller’s control that could not reasonably have been foreseen at the time of the agreement, avoided, or overcome.
 

1. Defect in the Goods – Buyer’s Rights and Complaints Deadline
   If there is a defect in the goods, the buyer must notify the seller within a reasonable time after discovering or should have discovered it, stating that they are invoking the defect. The buyer will always have complained in time if it is done within 2 months after the defect was discovered or should have been discovered. A complaint must be made no later than two years after the buyer took possession of the goods. If the goods or parts thereof are intended to last substantially longer than two years, the deadline is five years.
    

If the goods have a defect and it is not due to the buyer or circumstances on the buyer’s side, the buyer may, pursuant to the provisions of Chapter 6 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase amount, choose between repair or replacement, demand a price reduction, cancel the agreement, and/or claim compensation from the seller.

Complaints to the seller should be made in writing.

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Repair or Replacement
The buyer may choose between having the defect remedied or having a similar item delivered. However, the seller may oppose the buyer’s demand if fulfilling it is impossible or causes the seller unreasonable costs. Repair or replacement must be carried out within a reasonable time. In principle, the seller does not have the right to make more than two attempts at remedying the same defect.

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Price Reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and agreed price should correspond to the ratio between the value of the item in defective condition and its value in contractual condition. If special reasons so indicate, the price reduction may instead be set to the defect’s significance for the buyer.

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Cancellation
If the goods are not repaired or replaced, the buyer may also cancel the purchase if the defect is not insignificant.
 

1. The Seller’s Rights in the Event of the Buyer’s Breach
   If the buyer does not pay or otherwise fails to fulfill obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, under Chapter 9 of the Consumer Purchases Act and depending on the circumstances, withhold the goods, demand fulfillment of the agreement, cancel the agreement, and claim compensation from the buyer. The seller may also, depending on the circumstances, claim interest in the event of late payment, collection fees, and a reasonable fee for uncollected goods.
    

Fulfillment
The seller may uphold the purchase and require the buyer to pay the purchase amount. If the goods have not been delivered, the seller loses this right if they wait an unreasonably long time to assert the claim.
 

Cancellation
The seller may cancel the agreement if there is significant nonpayment or other significant breach by the buyer. However, the seller cannot cancel if the total purchase price has been paid. If the seller sets a reasonable extended deadline for payment and the buyer does not pay within this period, the seller may cancel the purchase.

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Interest for Late Payment / Collection Fee
If the buyer fails to pay the purchase amount in accordance with the agreement, the seller may charge interest on the amount under the Norwegian Act on Overdue Payment Interest. If payment is not made, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees under the Norwegian Debt Collection Act.

Fee for Uncollected, Non-Prepaid Goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover only the seller’s actual costs of delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
 

1. Guarantee
   A guarantee provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under non-waivable legislation. A guarantee does not limit the buyer’s right to complain or claim remedies for delay or defects pursuant to Sections 9 and 10 above.
    

2. Personal Data
   The seller is the data controller for the personal data collected. Unless the buyer consents otherwise, the seller may, in line with the Personal Data Act, only gather and store the personal data necessary for fulfilling the obligations under the agreement. The buyer’s personal data will only be disclosed to third parties if it is necessary for the seller to fulfill the agreement with the buyer or if required by law.
    

3. Dispute Resolution
   Complaints should be directed to the seller within a reasonable time, cf. Sections 9 and 10. The parties should attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Norwegian Consumer Authority for mediation. The Consumer Authority can be reached by phone at +47 23 400 600 or www.forbrukertilsynet.no.
   
   The European Commission’s complaint portal can also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.